Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our website, social media channels and/or application and our products and services.

Room Renter Limited (“Room Renter”, “we”, “us”, “our”) is committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, our social media channels and our application, you can be assured that it will only be used in accordance with the Privacy Act 1993 and this privacy statement.

Please read this privacy policy before using the website, our social media channels or our application and submitting any personal information to us. By accessing or using the website, our social media channels or application, you are accepting the practices described in this privacy policy.

Note: the privacy practices set forth in this privacy policy are for our website, our social media channels, and application only. If you click on links to other web sites, please review the privacy policies posted at those sites. In addition, your access and use of the social media platforms that we use (including, Facebook, Youtube, Linkedin, Pinterest and Twitter) will be subject to the terms and conditions and privacy policies of the companies that operate those platforms.

When you visit our website or access, interact with or follow our social media channels or use our application you may provide us with different types of information:

• Personal information you knowingly choose to disclose that is collected on an individual basis
• Website and application use information collected on an aggregate basis as you and others browse or interact with our website or our social media channels and use our application.

You will be asked to provide us with information about yourself, your firm or company, when you register for certain services, such as email newsletters and alerts or to save properties of interest to you on the website or our app. You may also provide additional comments on how you see Room Renter servicing your needs and interests.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are used for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies also help us to customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies and the data that they collect may be connected to you using that information. Aggregate cookie and tracking information may be shared with third parties.

• Third party vendors, including Google and Facebook, show our ads on sites on the internet
• Third party vendors, including Google and Facebook, may use cookies on our website to serve ads on other sites on the internet based on a user’s prior visits to our website
• Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page and control the way that Facebook shows ads using Facebook’s ad settings (https://www.facebook.com/ads/settings).

Where you agree to allow the app to access your location on a mobile device, we may use that information to show you properties around you and give you more relevant search results. Your location information is used only by the app in real time and is not stored by us.

When you follow or like our social media channels or like, comment on, share or otherwise interact with any of posts or other content on our social media channels, you may provide information to us about yourself, including your name, profile information and profile picture. The information that you make available can often be controlled through the settings for your account on the relevant social media platform.

Our social media channels are public and everything you share on our posts can be seen by everyone else. Please do not share any personal, confidential or sensitive information when posting on any of our social media channels.

We use the information you provide for our business purposes, to understand your needs and provide you with a better service, and in particular for the following reasons:

• Our internal record keeping and business purposes
• We may use the information to improve, and to promote and measure the performance of, our products and services, content and advertising
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
• We may use the information to customise the website and/or app according to matters such as your interests or location
• We may use the information to let you know about new products, special offers or other information which we think you may find interesting.

Room Renter may share personal information with the third parties that we work with to provide or promote our products and services, including using information matching and other techniques to identify potential audiences for our products and services. Your personal information will only be shared on a confidential basis for the purposes of our business and promotions and will not be sold to or shared with a third party for that third party’s promotional purposes.

Room Renter may share personal information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. Personal information is not provided to these entities for marketing purposes.

We have put in place physical, electronic and organisational processes to protect your personally identifiable information. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) are granted access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

You have the right to access personal information that we hold about you and to request correction of that information.