Privacy Policy for RoomRenter.co.nz

Last Updated: 1st July, 2025

Room Renter Ltd ("we", "us", "our") is a New Zealand-based property management company that operates RoomRenter.co.nz, our mobile app, and social media channels. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020.

Room Renter Ltd is based in Auckland, New Zealand, and manages shared accommodation and boarding house rooms nationwide.

We collect personal information through our website, app, emails, phone calls, SMS, and social media interactions. This may include:

• Your name, email address, phone number
• Messages you send via our website, email, phone, or SMS
• Tenancy-related information (e.g. address, rent balance, lease status)
• Emergency contact details and references
• Payment and maintenance history
• Social media profile info when you engage with our posts
• Device and usage data (e.g. IP address, browser type, pages visited)

We also collect aggregate website data using cookies and tracking technologies. These help us understand user behavior and improve the user experience.

We use your information to:

• Process tenancy applications and manage leases
• Third party vendors, including Google and Facebook, show our ads on sites on the internet
• Communicate with tenants and prospective tenants
• Schedule viewings and respond to inquiries
• Log and resolve maintenance or support requests
• Improve our customer service, systems, and AI assistant
• Fulfill our legal and regulatory obligations (e.g. tenancy records)

We use cookies and similar technologies to:

• Improve website functionality
• Track visitor interactions
• Customize content based on your preferences

Third-party vendors like Google and Facebook may use cookies to display ads based on your past visits to our website. You can opt out here:

• Google Ads Settings
• Facebook Ad Preferences

We only share your information where necessary:

• With landlords or property owners we manage on behalf of
• With contractors (e.g. plumbers, electricians) for maintenance work
• With trusted service providers (e.g. email hosting, ticketing, AI tools)
• With regulatory authorities if required by law (e.g. Tenancy Tribunal)
• With debt collection agencies if rent arrears are unresolved
• Improve our customer service, systems, and AI assistant
• Fulfill our legal and regulatory obligations (e.g. tenancy records)

All service providers are contractually required to protect your data and only act on our instructions.

We retain tenancy-related data for up to 7 years in compliance with New Zealand tenancy laws. We may delete or anonymise earlier if no longer needed or if you request deletion and it's legally permitted.

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Lodge a complaint with the Office of the Privacy Commissioner if you're not satisfied with how we handle your data

To make a request, email us at hello @ roomrenter.co.nz.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. These include:

• Encrypted website traffic (HTTPS)
• Role-based access controls for staff
• Use of secure, vetted third-party platforms
• Internal processes to safeguard personal data

Only authorized staff, contractors, and partners have access to your information.

Any interaction you have with our social media channels (e.g. likes, comments, shares) may be publicly visible. Please do not share personal or sensitive information in public comments.

Each social media platform (e.g. Facebook, Instagram, LinkedIn, YouTube, TikTok) has its own privacy terms. Your use of those platforms is subject to their policies.

If you have any questions, requests, or concerns about your personal information or this policy, contact us:

Room Renter Ltd
Email: hello @..roomrenter.aaaco.nz.
Phone: 09 889 0068
Auckland, New Zealand